ON DEMAND TICKETING SYSTEM:
The On Demand Ticketing System is an software application (App) based electronic ticketing system. The App. can be used to purchase ticketing and payment for On Demand public transport services within Bankstown area equipped with the On Demand Ticketing System. Tickets are purchase online using the App. A reference to us, we or our is a reference to PBC and, where the context requires, its authorised representatives and agents.
Personal information (information or an opinion about passengers), collected from passengers, such as name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) (together Personal Information) collected by Punchbowl Bus Company Pty Ltd may be disclosed to Transport for New South Wales (TfNSW).
TfNSW may disclose such Personal Information to other Australian government agencies. These government agencies may use Personal Information for any purpose relating to the exercise of their government functions. Such Personal Information may also be disclosed to other third parties if required by law.
TfNSW may also use passengers contact details to conduct surveys relating to the provision of the service provided by Punchbowl Bus Company Pty Ltd. By using these services provided by Punchbowl Bus Company Pty Ltd, passengers consent to the collection, use and disclosure of their Personal Information in the manner outlined above.
You must use the pay the standard fares unless you are entitled to concessional fares (including concession or senior/pensioner Cards). When using an concessional fares travel, you must carry and produce upon request proof of your entitlement.
Customers with concessions must inform themselves of and comply with any such additional special terms and conditions. If concessional fares travel has been issued specifically to you, you must not permit any other person to use that service. You must not use concessional fares travel that has been issued specifically to another person.
You can acquire tickets through: a. the app;
the app is available from apple stores or android stores. When acquiring registering, you must provide all the information that we deem reasonably necessary for us to supply your tickets.
USE OF ON DEMAND TICKETING SYSTEM
No refunds or transfers are provided for as in our terms and conditions.
Registering for the service: In order to register for the service you must provide the information necessary to create a customer profile (Customer Profile), The identification details and 4 digit security code that you are registering will be linked in the On Demand Ticketing System to your Customer Profile. but only one person can be linked to one Customer Profile at any given time.
Confidentiality: You must keep all usernames, passwords, personal identification numbers, security codes and answers to security questions confidential and you must not disclose this information to any person. You must not enable any other person, application (including any mobile application) or system to access your Customer Profile. We are not responsible for any loss suffered as a result of you disclosing any information, including any username or password contained in your Customer Profile to another person, any application (including any mobile application) or any system.
PAYMENT, FARES AND BALANCES
Payment for travel: In connection with your use, you are responsible for the payment of all fares (including promotional fares, concession fares, discounted fares or fares with caps). We also reserve the right to apply charges in connection with the use of the Charges. Information about applicable Fares and Charges will be published on the catchthepod.com.au Website and is subject to change from time to time.
Starting the trip. You must use the 4 digit code on at the beginning of your trip. Instructions on how to use the service will be set out on the Catchthepod.com.au Website, and you must comply with those instructions.
PBC On Demand does not issue refunds. Credits may for time to time be used instead of refunds. Funds stored as credits are only valid while the service is place. If funds loaded into On demand ticketing system at the cessation of the service will become null and void and no refunds will be offered.
PAYMENT AND FARES
Fares are purchased in advance using the catchthepod app. Prices are set within the app.
Fares and the booking fee charged to customers for the Pilot Project will be determined by TfNSW. TfNSW may vary the fares from time to time. The Operator must adjust the fares and booking fees as required by TfNSW.
The fare structure will be as follows:
The above fares are inclusive of booking fees.
Concession fares of 50% of the standard fares will apply for the following:
The concession fares will be inclusive of booking fees.
Accuracy of information: You represent and warrant that any information that you provide to us is true, accurate and up to date. If the information you provide changes or is out of date, you must notify us of the change as soon as possible.
PBC On demand ticketing system guidelines: You must comply with all the procedures, policies and guidelines relating to the PBC On Demand Ticketing System
LAW ENFORCEMENT AND REVENUE PROTECTION
Revenue protection: You must co-operate with any officer (including any NSW police officer) authorised by us to monitor fare evasion, protect revenue or enforce compliance (Authorised Officer).
Proof of entitlement: This section does not apply if you are aged 4 to 15 years (inclusive) and using a “Child/Youth” concession Card or a School concession Card. When travelling concessional card, you must carry and produce upon request by an Authorised Officer evidence of your entitlement to support your eligibility (e.g. being a valid Senior Card, Pensioner Card or Student Card). If you fail to carry or produce the evidence referred to above, you may be liable to pay a fine. Your eligibility for concessional, discounted or free travel may also be suspended or withdrawn.
You must immediately produce evidence of the ticket that you are using if requested to do so by an Authorised Officer. You consent to any Authorised Officer inspecting PBC On demand ticketing system
Records: In the absence of manifest error, our records are conclusive of the matters to which they relate.
Enquiries, complaints and disputes: You may raise enquiries, complaints or disputes by calling 131500 or completing and sending us the enquiry form available on the TfNSW or catchthpod.com.au Websites.
Customer instructions: Whenever you provide information or an instruction in connection with an PBC On demand ticketing system to us, we are entitled to assume that you have the right and authority to provide that information or instruction to us and that we are entitled to rely on the information or instruction.
Intellectual property rights: PBC On Demand Ticketing System (including related software, architecture, data or other information) and their operation are protected by copyright and other intellectual property rights that are owned by us and our licensors.
Including: The words “including”, “such as”, “for example” and similar expressions are not intended as terms of limitation.
Exclusion of representations and warranties:
It is every Passengers responsibility to behave in a manner that ensures safety and comfort of the passenger and drivers in accordance with Transport for NSW published Code of Conduct. This includes:
BEHAVIOUR ON BUSES
Safety on and near buses
Legal considerations on buses
Using bus passes:
Hours of Operation
The PBC on demand service will operate from 16 October for 6 months with the potential of three x 6 months extensions. The hours of operation are from 6.00am to 12 midnight.
The area is primarily centred around the Bankstown – Lidcombe hospital. The northern border extends to the Bankstown train station (pick up Stand D) along Marion street. The western border is Manhattan street then Fourth Avenue. The eastern border is Chapel road, then Gibson Avenue. The southern border is Marco Avenue Revesby. These boundaries may change from time to time without notification.